Privacy Policy

Melia Cover Insurance Company (referred to as “Melia Cover,” “we,” “us,” or “our”) is dedicated to safeguarding your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, mobile applications, or other services. We are committed to complying with all applicable data protection and privacy laws.

By using our services or providing your personal information to us, you consent to the practices described in this Privacy Policy.

We may collect personal information to provide insurance services and improve our offering, including:

• Your name, address, phone number, email address, date of birth and gender.
• Government-issued identification and relevant financial information.
• Information about policies, cover, claims history, assets and liabilities relevant to your insurance needs.
• Information about interactions with our website and customer support, including cookies, IP addresses, device and browsing data.

We use personal information to:

• Process insurance applications, manage policies and support claims.
• Communicate with you about your insurance needs and policy updates.
• Analyse and improve our website, products and customer experience.
• Comply with legal obligations and help prevent fraud, unauthorised access and illegal activity.

We may share information with service providers supporting payment processing, customer support and data analysis; with insurance partners helping provide requested services; and where required by law or a valid legal request.

We use industry-standard security measures to protect personal information. No transmission or storage method is entirely secure, so we cannot guarantee absolute security. We will notify you promptly if a data breach may affect your information.

You have rights concerning your personal information, including access, correction, deletion and limiting its use. Contact us using the details below to exercise these rights or ask a privacy question.

We may update this policy periodically to reflect changes in our data practices. Significant changes will be highlighted on our website or communicated by other appropriate means.